Protecting your personal details on our website

Last updated: 19/08/2025

Carpet Factory Shop values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or interact with us.

By using our Site, you agree to the practices described below. 

Information We Collect

When you use our Site, we may collect the following types of information:

a) Personal Information

• Name

• Email address

• Phone number

• Billing and shipping address

• Payment details (processed securely through our payment providers; we do not store card numbers)

b) Non-Personal Information

• IP address

• Browser type and version

• Device information

• Pages visited and time spent on the Site

• Cookies and tracking technologies

2. How We Use Your Information

We may use the information we collect for purposes including:

• To process and full fill orders

• To provide customer support

• To send order confirmations, updates, and delivery notifications

• To improve our website, products, and services

• To personalize your shopping experience

• To send promotional emails (only if you have opted in)

• To comply with legal obligations

3. Sharing of Information

We do not sell or rent your personal information. We may share your information with:

• Service providers (e.g., payment processors, delivery companies, IT support) to help us run our business

• Legal authorities if required by law or to protect our rights, safety, or property

• Business transfers if our company is involved in a merger, acquisition, or sale of assets

4. Cookies & Tracking Technologies

Our Site uses cookies and similar technologies to improve user experience and analyse traffic. You can disable cookies in your browser settings, but some features of the Site may not function properly.

5. Data Security

We use industry-standard measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of online transmission or storage is 100% secure.

6. Your Rights

Depending on your location, you may have the following rights:

• To access the personal data we hold about you

• To request correction of inaccurate data

• To request deletion of your data (“right to be forgotten”)

• To opt out of marketing communications

• To restrict or object to certain types of data processing

You can exercise these rights by contacting us at [insert contact email].

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of such sites.

8. Children’s Privacy

Our Site is not directed to children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal data from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.”

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Carpet Factory Shop
Email: [ abrar_m@hotmail.co.uk ]
Phone: [ 07838384727 ]